| Incidents, Problems & Service request resolution adhering to SLA |
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| Implementation of system change requests and releases. |
| Perform Root cause analysis & Impact assessments. |
| Understanding, analysis and timely resolution of issues faced during Project Deployment/ support cycles |
| Test case / test data preparation and testing of application & change releases. |
| Document day to day tasks and related processes to prepare a knowledge base of support activities |
| Requirement understanding & data gathering |
| Interface & Batch job Monitoring |
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| Good experience on AMS Project |
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| Specify and document change requests (business process specification |
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