HR Service Delivery

Key Responsibilities:

• Serve as the first point of contact for employee HR inquiries related to policies, payroll, benefits, onboarding, offboarding, and general HR administration.

• Manage and resolve tickets or requests using case management systems (e.g., ServiceNow, Workday, SuccessFactors).

• Execute transactions related to employee lifecycle events such as hiring, transfers, terminations, and personal data changes.

• Ensure adherence to service level agreements (SLAs), data quality standards, and compliance requirements.

• Maintain and update employee records in HR systems with high accuracy and confidentiality.

• Collaborate with HR Business Partners, Payroll, IT, and other internal teams to resolve complex issues.

• Prepare employment letters, HR reports, and audit documents as needed.

• Participate in process improvement initiatives to enhance service delivery efficiency.

• Provide support during audits, compliance checks, and employee engagement activities.

• Keep up to date with HR policies, practices, and regulatory requirements.