Posted 13 June, 2026

Technical Delivery Professional - SNOW

Diverse Lynx

Bangalore,Karnataka Full Time

Reference: 365_569689_22-00404

Pan BT – Job Description – People Framework



Name of Job Holder:	Technical Delivery Professional Work Level:
Job Title:	Sr Consultant – Servicenow ITSM	Job Role: E
Line of Business:	Global	OUC: JOJ
Reports to and their Job Role:	Lead: Config Hub Date last reviewed:
Location:	Bangalore

KEY PURPOSE OF ROLE

Responsible for Technical Consultancy for all delivery led activities that support the Client Complex Contracts for ServiceNow ITSM (inc New Business and Complex Contracts Delivery on systems as SeviceNOW, Expedio, APIGW etc.) and ensuring these are appropriately aligned and supporting/enabling realisation of the strategy. Experience in Telecom Domain knowledge in Service Assurance area is mandatory. Responsible end-to-end consultancy for Automation, Expectation is for the individual to work on delivering multiple contracts simultaneously in the Automation area. OSS/BSS Experience is mandatory. ITIL knowledge is added advantage. Utilising up to date knowledge of market trends and technical innovation with a focus on Automations and working with the market unit (Client) to ensure correct underpinning of business strategy and Technology to ensure compliance with Group technical direction. Ensure exploitation of systems and technology to deliver agreed transformation goals aligned to business strategy and to track benefit outcome.

KEY ACCOUNTABILITIES

(the core activities, DECISIONS, outputs expected of the role, regulatory & legal requirements)

Nature of the work Will be seen as a Technical Consultant Expert with regard to Client Complex Contracts Strategy. Understanding what matters to customers and to our business. Responsible for ensuring that the appropriate level of Technical support is provided at all stages of defining and implementing the rolling 3 year strategy and system capability roadmap – from concept through development to implementation and benefit realisation. Responsible for ensuring proposed roadmap has Technical solutions which underpin the business strategy in an optimum way and able to exploit technical advances to create new opportunities. Working with business representatives, process leads, analysts and domain architects to ensure appropriate solutions are defined at all stages of the process inc driving down processes/increase customer experience by utlisation of technical solutions. Strong understanding of technical and industry trends in the Systems space including how the Client Service stack is best utilised for Contract delivries. Engagement with internal business development and business management teams to be able to articulate the system roadmap in support of winning/retaining new business as required.	Nature of the problems Ability to define the most complex undefined solutions which will deliver positive business impact. Ability to manage highest levels of ambiguity when dealing with emerging business strategy. Proven ability to build and maintain long term stakeholder/supplier support. Significant knowledge and interest in current and emerging trends in automations, Inventory with a focus on components across Automation and analytics systems technologies. Working across disciplines and interest groups to influence the system strategy solutions for Client Ability to investigate across disciplines and functions to understand problems and provide technical solutions. Ability to automate as many tasks as possible to make sure no repeatable manual task persists in whole of the Service Assurance area
Measures of success/KPI's Delivery of agreed yearly targets for progression of the Billing & Reporting system roadmap. Successful realisation of benefits as defined by the portfolio of approved business cases for the in year roadmap. Ownership of downstreaming technical innovations that create new business possibilities within systems area. Simplification of Processes /Increase Customer Experience by utilisation/delivery of Technical Solutions	Nature of Internal/External Interaction Liaising with key stakeholders. Key representative with technical and system suppliers as required. Engage with BT specialist expertise for consultation on complex business issues. Work across TSO to ensure business requirements are understood by all parties engaged in developing system solution. Proactive thinking with a 'can do' attitude
Resource Complexity Virtual People Management of technical teams, inspiring talent and creating brilliant working teams Responsible for working with global teams across multiple languages timezones and cultures.	Change Will deliver and drive business improvement through IT led change management. Play a key part in driving system delivery strategy by providing Technical Solutioning and Consultancy, implementing a critical part of the proposed end to end system delivery model.
KEY DECISIONS MADE (Examples) What is the system strategy for the operational capabilities within my portfolio? What are the upcoming disruptive technical changes that will drive opportunity/expectations? How can my system roadmap help underpin the business strategy. How can I drive end to end delivery efficiencies so that I can increase the pace of IT led change?	KEY DECISIONS DIRECTLY INFLUENCED (Examples) What is the overall system strategy /roadmap for Client How Client should spend its Capex investment How could systems help the win new business teams secure more business? What are the new strategic platforms that are needed to enable us to meet the future needs of the business?

Safety. To ensure the health and welfare of the job holder (and his/her team if applicable) in accordance with BT's Health & Safety policy.
Security. The job holder will be authorised to access, use or disclose customer information only when they need to do so to perform their operational duties. Any other access, use or disclosure may only be made on receipt of additional authority from the information owner. To ensure that the job holder (and his/her team if applicable) is made aware of the need to safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation.
Competition. The job holder will understand the regulatory, fair trading and competition rules and have an awareness of the BT Code of Practice and The Way We Work relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognize when they will need specialist support.
Ensure that BT's Code of conduct is fully adhered to http://humanresources.intra.bt.com/conduct/cstandards/10910.

People Manager Job Standard (Where Applicable) we have clear and consistent standards for all BT people managers. Use the information at http://humanresources.intra.bt.com/your_role_as_a_people_manager.htm and the leadership framework to see what's expected if you are a people manager.

To have an awareness of BT's Environmental Policy sufficiently to understand the relevant aspects of the policy in relation to your work e.g. recycling

	JOB STANDARDS (the basic behaviours of the role)

	Behaviours	Evidence to consider when looking at the contribution of the individual
	Actively give and receive feedback on your performance in line with the Two Way Performance Deal.	Feedback from customers/colleagues Active participation in 121s/performance conversations, where appropriate Suggested areas of improvement and acknowledgement of areas of good performance, where appropriate.
	Use the correct working and booking practices as detailed in training courses, process documents and job instructions.	Working in line with processes and procedures Demonstrating a commitment to get the job done Carrying out the role in accordance with training completed
	Ensure interactions with customers and colleagues are respectful and courteous and represent BT in a professional way	Feedback from customers/colleagues Evidence of teamwork Willingness to support others and BT Safeguard BT property Smart appearance (including corporate clothing where appropriate) when representing BT
	Conduct yourself with pride, honesty and integrity in line with the BT Values.	Trusted member of the team who can be relied on by colleagues and managers Be able to work unsupervised Understanding the BT values

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Technical Delivery Professional - SNOW

Pan BT – Job Description – People Framework

KEY PURPOSE OF ROLE

KEY ACCOUNTABILITIES

(the core activities, DECISIONS, outputs expected of the role, regulatory & legal requirements)

JOB STANDARDS

(the basic behaviours of the role)

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