Posted 13 June, 2026
Retail Operation Manager
Diverse Lynx
Jaipur,Rajasthan
Full Time
Reference: 365_569689_19-00335
| ROLE: | Retail Operations Manager |
| REPORTING TO: | Unit Head |
| PEOPLE REPORTING TO ROM: | Department Managers |
| Key Deliverables | Activities |
| Achievement of Budgeted Plan | Works out action plans/tactics to match requirement |
| Competition mapping | Identifies parameters to track competition |
| Builds resources and databases of information on an ongoing basis by networking | |
| Creates an index and updates it | |
| Inventory Management | Does process mapping for movement of stocks from receiving bay to floor |
| Initiates stock-takes as per the agreed and laid down procedure | |
| Ensures effective displays with the objective of achieving greater number of stock turns | |
| Plans for perpetual inventory | |
| Customer care/customer service | Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences |
| Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances | |
| Customer feedback | Sets up mechanism for recording of verbal complaints / suggestions |
| Ensures collation of data on customer complaints / suggestions and circulates it to relevant people | |
| Ensures in service recovery within agreed time-line (72 hours) | |
| Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic) | |
| Client availability | Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly |
| Floor presentation | Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability |
| Communicates the above to supervisors | |
| Arrangement of stock in space allocated as per plan | Creates display plan of merchandise for his sections on the basis of underlying principles |
| Communicates the display plan and the underlying principles to the supervisors for the purpose of execution | |
| Analysis and reporting | Analyzes available data, identifies causes and suggests solutions |
| Identifies all reports that need to be generated with frequency, schedules and identifies sources of information | |
| Ensures compliance | |
| Shrinkage control | Identifies most pilfered products and common methods of pilferage |
