Must Have Skills (Top 3 technical skills only) *
- PowerDNS or any equivalent DNS applications knowledge
- Cisco PNR (CNR) or any equivalent DHCP application knowledge
- Networking -> Telcom Networking, OSS, IP Addressing, DNS, DHCP, Understanding of BGP, EXABGP Any casting, DOCSIS
|
Nice to have skills (Top 2 only)
Cisco PCP, C, Perl, Python, MySQL, Redis DB, Ansible, Webservices, REST API, Remote Management Tools, Kanban, DevOps Model & Agile Delivery |
Detailed Job Description:
As part of the Infosys team, your primary role would be built and operate the DNS, DHCP Application platforms (Power DNS, Cisco PNR & Cisco PCP).
- Minimum 4+ years of strong production support (L3 support) experience.
- Deep knowledge on DNS (Resource Records, Zone management & Delegation, etc.,) and DHCP protocol (DORA process, DHCP options, DDNS, Redundancy & Failover mechanism using DHCP fail over protocol, DHCP Management etc.,) technologies.
- Hands on experience on setting up the DNS & DHCP platforms and its administrative tasks.
- Hands on experience on PowerDNS and Cisco PNR products or equivalent applications knowledge such as Bluecat, MS ADDNS, Virtual QIP, Infoblox BloxOne DDI or NIOS DDI, Efficient IP.
- Hands on experience in Linux container (LXD/LXC) provisioning and management.
- Support trouble-shooting client issues with high level data analysis.
- Provide technical support for enterprise-level application systems.
- Respond to general questions and trouble tickets in a timely manner.
- Document issue triage as troubleshooting progresses.
- Conduct root-cause analysis as and when needed and propose a corrective action plan.
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
- Adhere to the defined support delivery process/guidelines like Problem.
- Ensures compliance to SLAs, policies, and standard operating procedures without fail and leverage tools (escalation points, knowledgebase tools, internal applications etc.) to help resolve customer issues.
- Identify and learn more about the software and hardware used/ supported by the organization.
- Develop/propose innovative approaches on process improvements & automation possibilities.
- Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed.
- Flexible with working in on-call support & rotational shifts.
- You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
You will validate "go live" activities such as production verification to ensure that the application runs in the production environment without any issues. |
| Minimum years of experience*: 4+ |
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
- Minimum 4+ years of strong production support (L3 support) experience.
- Deep knowledge on DNS (Resource Records, Zone management & Delegation, etc.,) and DHCP protocol (DORA process, DHCP options, DDNS, Redundancy & Failover mechanism using DHCP fail over protocol, DHCP Management etc.,) technologies.
- Hands on experience on setting up the DNS & DHCP platforms and its administrative tasks.
- Hands on experience on PowerDNS and Cisco PNR products or equivalent applications knowledge such as Bluecat, MS ADDNS, Virtual QIP, Infoblox BloxOne DDI or NIOS DDI, Efficient IP.
- Hands on experience in Linux container (LXD/LXC) provisioning and management.
- Support trouble-shooting client issues with high level data analysis.
- Provide technical support for enterprise-level application systems.
- Respond to general questions and trouble tickets in a timely manner.
- Document issue triage as troubleshooting progresses.
- Conduct root-cause analysis as and when needed and propose a corrective action plan.
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
- Adhere to the defined support delivery process/guidelines like Problem.
- Ensures compliance to SLAs, policies, and standard operating procedures without fail and leverage tools (escalation points, knowledgebase tools, internal applications etc.) to help resolve customer issues.
- Identify and learn more about the software and hardware used/ supported by the organization.
- Develop/propose innovative approaches on process improvements & automation possibilities.
- Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed.
- Flexible with working in on-call support & rotational shifts.
- You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
You will validate "go live" activities such as production verification to ensure that the application runs in the production environment without any issues. |
