Posted 13 June, 2026

Service Desk

Diverse Lynx

Hyderabad,Andhra Pradesh,518360 Full Time

Reference: 365_569689_19-01651

We have exclusive openings for Service Desk profile.
Exp: 2 to 5 Years
Location: Hyderabad
Please find the below JD

Updating the Daily tracker, Network availability report and Wi-Fi status report.
Working on Microsoft Server 2012, Windows 7,10, configuring host machines and deploying VDI systems.
Resolving tickets from the user using Remedy ticketing tool.
Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
Teach and train team members on various customer service strategies
Led team providing telephone and online support to customers experiencing technical issues.
Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
Monitored technical team calls to ensure maintenance of technical skills and good customer service.
Tracked and logged all calls for each shift.
Identified problem areas and implemented all necessary training.
Held weekly team meetings and involved staff in planning and decision making.
Collaborated with other departmental leaders