MSD 365 CRM Consultant
Key Responsibilities
Implementation & Customization: Lead the implementation and customization of Microsoft Dynamics 365 CRM solutions, including Sales, Customer Service, and Marketing modules.
Technical Development: Develop and maintain custom plugins, workflows, JavaScript, and C# code to extend CRM functionalities.careers.capgemini.com+2in.indeed.com+2careers-inc.nttdata.com+2
Integration: Integrate Dynamics 365 CRM with other enterprise systems using REST/ODATA APIs, Azure Logic Apps, and Power Automate.erbrains.com+1careers.capgemini.com+1
Data Migration: Plan and execute data migration strategies from legacy systems to Dynamics 365 CRM.
User Training & Support: Provide training to end-users and offer ongoing support to ensure effective utilization of the CRM system.
System Maintenance: Perform regular system maintenance, updates, and troubleshooting to ensure optimal performance.
Documentation: Maintain comprehensive documentation of customizations, configurations, and integrations.