| Detailed JD *(Roles and Responsibilities) |
- Install/upgrade Application in test/production and manage all the lower environments.
- Responsible for monitoring test/production environment and act proactively to prevent performance issues or application crash.
- Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
- Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
- Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
- Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
- Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
- Responsible for PROD deployment & validation,
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