Posted 13 June, 2026
Enabler CIS
Diverse Lynx
Chennai,Tamil Nadu,600001
Full Time
Reference: 365_569689_23-00100
Aligning the new or changed service with the Transition and Delivery Excellence (Quality) Framework. Maintain effective partnerships with Delivery teams and should be able to influence Delivery to adapt and adhere to Delivery Excellence (Quality) framework
- Process Deployment during the lifecycle of an engagement by facilitating in the design/development of ITSM process & strong Floor Management controls in line with Service Management standards as per QMS. Conduct periodical process health check assessments and floor management assessments across Service Desk, Infrastructure towers and Application Support to measure effectiveness of controls.
- Facilitate Delivery teams to adhere to rigorous Risk Management framework, Continual Service Improvement framework, Customer Satisfaction Survery and Escalation Management framework for evaluating the service capability, issues and Risks using identification techniques such as FMEA, brainstorming, interviewing, SWOT Analysis encompassing both Proactive and Reactive Critical situations to meet Organizational goals.
- Coach, drive and monitor ISO 20000 Compliance, relevant Internal quality assessments (Infrastructure & Projects), interfacing between auditors and auditees. Act as a facilitator of audits. Guide and assist Delivery teams in closing non-conformities from External and Internal Quality audits\ assessments.
- Process Deployment during the lifecycle of an engagement by facilitating in the design/development of ITSM process & strong Floor Management controls in line with Service Management standards as per QMS. Conduct periodical process health check assessments and floor management assessments across Service Desk, Infrastructure towers and Application Support to measure effectiveness of controls.
- Facilitate Delivery teams to adhere to rigorous Risk Management framework, Continual Service Improvement framework, Customer Satisfaction Survery and Escalation Management framework for evaluating the service capability, issues and Risks using identification techniques such as FMEA, brainstorming, interviewing, SWOT Analysis encompassing both Proactive and Reactive Critical situations to meet Organizational goals.
- Coach, drive and monitor ISO 20000 Compliance, relevant Internal quality assessments (Infrastructure & Projects), interfacing between auditors and auditees. Act as a facilitator of audits. Guide and assist Delivery teams in closing non-conformities from External and Internal Quality audits\ assessments.
