Desktop Support Engineer Job Responsibilities
- Providing phone, email, remote, and in-person support to troubleshoot various technical problems
- Installing and configuring computer hardware, software, peripherals, and networking equipment
- Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
- Performing troubleshooting to diagnose system failures and identifying root causes
- Managing technology inventory and placing orders for equipment
- Escalating complex issues to the appropriate teams if unable to resolve them independently
- Providing new system orientation and training to end users
- Documenting technical issues and solutions in a ticketing system.
