Reporting to: Regional Head – Assistant Regional Manager / City Manager
Reportees: Café Manager/ Asst Café Manager/ Café Incharge
KRA:
- Translating company's objectives in the region
- Ensure store compliance with company's operational procedures
- Lead, motivate & develop team to maximize profits
- Drive customer focus through service standards in area
| Knowledge, Skills & Abilities: |
- Excellent communication & influencing skill
- Result oriented
- Financial awareness & understanding of P&L
- Ability to strategize & analyze reports
- Sales & marketing orientation
- Planning & organizational skills
- Building & developing high performance team
- Operating system & internet skills
- Previous multiple-site supervision experience
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Qualifications:
Exposure:
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- 4 - 6 years of experience in handling multiple F&B units
- Retail or related industry exposure
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Duties & Responsibilities:
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Financial:
- Supervise cluster of outlets.
- Maximize area sales performance and drive profits.
- Sales forecasting and apportioning targets across teams.
- Reviewing business performance in line with budgetary control
- Asset & Equipment maintenance.
- Salary costs for café level.
- Analysis of Sales: Salary ratio in the respective area assigned.
- Assuring the Timely indent is done for all the Cafes.
- Wastage control measures.
- Timely forecast of the stock in order to ensure the smooth operations.
Learning & Development Management:
- Retention of Client.
- Client planning & translating requirements to HR periodically
- Handling transfers & takeovers
- Inspiring team & conduct employee initiative programs.
- Appraise subordinates and performance management.
- Team development and growth.
- Grievance handling & solving issues.
- Ensure the Training Certification of team members.
Process and customer orientation:
- Develop marketing & promotion ideas to increase walk-ins & sales.
- Ensure smooth support functions and further integration with operation team.
- Ensure all the Customer complaints are resolved.
- Analysis of Customer database complaints & drive the footfall in the cafes.
- Competitor analysis
- Vendor management.
- Market Intelligence.
- Waste management
- Statutory requirements
- Café issue resolution.
- Ensure the SOPs are followed through out the cafes.
- Fortnight Team Meetings to ensure the resolution of complaints.
- Integrity & cost controllable.
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| Authority |
- Recruit team members
- Issue C&C to Café Managers/Asst. Manager/ Team members
- Termination of team members
- Confirmation / elevation of team members
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