• candidates should have International calling / International Customer handling experience. Ability to work independently as well as within a team environment;
- Excellent written and verbal communication skills;
- Ability to execute ITIL processes;
- Strong oral and written communication skills;- Minimum three (3) years hands on ITSM experience;
- Uses technical background and understanding to interpret technical issues for the business and sustain credibility with IT;
- ITIL qualified; Shows understanding of Agile/Lean leadership principles
