Servicenow Developer

Key Responsibilities:

• Design, develop, and implement custom ServiceNow applications and workflows with a focus on ITSM modules (Incident, Problem, Change, Request, Knowledge).

• Customize and enhance existing ServiceNow modules using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.

• Integrate ServiceNow with third-party systems via REST/SOAP APIs, MID Server, and other standard integration approaches.

• Work closely with stakeholders to gather requirements and translate them into technical solutions within ServiceNow.

• Maintain platform health and ensure compliance with ServiceNow development best practices.

• Develop and manage CMDB data and relationships using Discovery and Service Mapping.

• Participate in code reviews, testing, and deployment processes.

• Provide production support and troubleshooting for ServiceNow applications.

• Create and maintain technical documentation, user guides, and training materials.