Posted 13 June, 2026
Cisco Voice Engineer_TCS
Diverse Lynx
Chennai,Tamil Nadu,600113
Full Time
Reference: 365_569689_22-00648
Cisco Voice Engineer
- Responsible for design, architecture, implementation, and delivery of our Cisco voice systems
- Support, Develop and maintain ICM and IPIVR scripts for different call flows
- Support, Develop and maintain different call flows to integrate with 3rd party applications such as SQL DBs, Call Recording Solutions, WFM, etc.
- Competency with minor scripting modifications on existing scripts within CCE (Routing/Admin), CCX and Call Studio Platforms.
- Support, Develop and maintain Finesse workflows and desktop settings
- Perform analysis and diagnosis of complex voice and data network issues
- Support Cisco Contact Center infrastructure and its associated software including (CUCM, Unity, UCCE, UCCX CUIC, Finesse, IPIVR, NICE Recording Solution, CRM - Five 9 Cloud)
- Collaborate with other systems engineers/vendors for upgrades of operating systems, applications, hardware, etc.
- Collaborate with help desk to resolve trouble tickets and resolve end-user issues.
- Advanced technical knowledge of Cisco UCCE - ICM, CVP, IPIVR CUIC and Finesse
- Knowledge of Cisco Unified Contact Center Enterprise (UCCE or UCCX), Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager solutions, and CUBE.
- Scripting experience Cisco tool set including UCCE/UCCX, Call Manager and CVP
- Cisco Customer Collaboration technologies, including UCCE version 10.5 or higher, Finesse, CVP and CUIC
- Expertise on configuration and administration of Contact Center Features
- Expertise developing UCCE call flows utilizing ICM, IPIVR, and java languages
- Knowledge of CISCO UCCE environments to diagnose both application and infrastructure outages
- Knowledge of MS SQL
