Accountable for the performance of subordinates or the work output of managed subcontractors
Exercises judgment in planning and organizing work
Work in shifts which may include weekends or public holidays as required by the project
Delivery and management of CMS UK BASIS managed services to industry leading standards
Accountable for delivery of Netweaver and HANA consultancy, operational support and upgrade services
Working with a team of onshore and offshore BASIS consultants / administrators providing monitoring, administration and troubleshooting services
Acting as a point of contact for SAP Technical related questions and problems
Work closely with the project team (internal and external) to assure a timely solution
Run multiple project activities simultaneously, working with internal and external cross-functional groups
Resolve technical issues including diagnosis of problem, recommendations for workarounds and defect correction
