Desktop Support Engineer

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end-users in person, remotely, or via phone/email.

• Install, configure, and maintain Windows operating systems, applications, and hardware (desktops, laptops, printers, scanners).

• Troubleshoot and resolve issues related to network connectivity, email clients (e.g., Outlook), printers, and peripherals.

• Manage and maintain user accounts, permissions, and profiles in Active Directory.

• Support software installations, updates, and patch management.

• Handle system imaging, backups, and data recovery tasks.

• Document technical issues, solutions, and processes in the ticketing system.

• Escalate complex issues to senior support teams or vendors when necessary.

• Provide support for conference room equipment, including projectors, VoIP phones, and video conferencing tools (e.g., Zoom, MS Teams).

• Ensure compliance with IT policies, security standards, and best practices.