ServiceNow Developer

HRSD

Experience with the ServiceNow HR Service Delivery (HRSD) application

Knowledge of HR functions, processes, and best practices

Knowledge of Case Management, Knowledge Management best practices and design

Experience designing and/or implementing an HR Shared Services center

Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

OR

CSM

Must have hands on standard CSM process implementation

ServiceNow in depth Process knowledge (CSM Process, integrations etc.)

Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc....)

Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

OR

FSM

Working experience with FSM application on Work Order management, scheduling and dispatch

Configuring Field Agent activities ( Mobile & Desktop)

Configuring Field Service Business Process, Assignment, and Add-ons

Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording

Integrations with Applications and Data Sources. Process Integrations

Good Knowledge on Field Service Industry good practice