Senior Operations Manager - KYC Commercials & BizOps

ABOUT THE ROLE:

We are seeking a highly analytical, commercially-minded Senior Operations Manager to sit at the absolute intersection of KYC Operations, Product, and FP&A.

In this critical role, your primary responsibility will be serving as the dedicated operational glue between our Product, Operations, and Corporate FP&A teams. You will be the proactive driver who meets regularly with Product and Operations to extract insights on upcoming, planned, and live initiatives, compressing that operational reality into clear data inputs for FP&A modeling. You will own the tracking of operational actuals, monitor global unit costs against efficiency targets, and assess the commercial impact of all KYC initiatives.

Simultaneously, you will act as a premier project manager for the KYC BizOps team-capable of leading high-stakes operational initiatives, from deploying new product updates to launching entirely new geographical markets.

If you are an exceptional stakeholder manager who can translate operational velocity into clear financial implications, manage cross-functional timelines, and navigate ambiguity, this role offers a direct runway for growth.

ON THIS ROLE, YOU'LL BE:

1. Commercial Tracking & FP&A Partnership (Primary Focus)

• Proactively map, track, and collate all upcoming product roadmaps, features, and departmental OKRs across different markets that carry a potential cost or capacity impact.
• Establish a regular cadence with Product and Operations teams to extract operational insights on planned and live initiatives. Compress these complex, moving updates into structured, predictable data inputs for FP&A forecasting models.
• Rigorously monitor and track KYC unit costs across different markets and SaaS vendor segments against strict efficiency targets to identify sub-optimal financial performance.
• Analyze and evaluate the real-world commercial impact, ROI, and efficiency gains of KYC product updates and operational process changes.
• Support the corporate FP&A team by regularly updating operational actuals, tracking vendor billing/usage patterns, and maintaining departmental headcount and resource models.
• Manipulate operational data using Excel and visualization tools to provide actionable commercial insights to senior leadership.

2. End-to-End Project Management & Strategic Launches

• Act as the lead non-technical project manager for critical KYC operations projects, including scaling into new European markets and localizing onboarding frameworks.
• Seamlessly bridge communication gaps and drive alignment between KYC Operations, Product, Marketing, Legal, Compliance, and Finance.
• Own project roadmaps, drive accountability across technical and non-technical teams, manage external KYC vendor timelines, and proactively mitigate risks to keep launches on schedule.

3. Core BizOps & Stakeholder Alignment

• Translate complex operational metrics, capacity constraints, and process variances into clear, compelling narratives for corporate leadership.
• Maintain a true "BizOps" mindset-building scalable, documented processes, designing performance dashboards, and solving complex problems as a generalist.

WHAT WE ARE LOOKING FOR:

• 5+ years of experience in a fast-paced environment such as FinTech, Investment Banking, Management Consulting, Business Operations, or Finance Business Partnering.
• You don't need to be building financial models from scratch, but you must have a strong "way with numbers"-deeply comfortable working with data, updating headcount/budget inputs, and tracking KPIs.
• A track record of successfully managing complex, multi-stakeholder project timelines and delivering cross-functional outcomes (e.g., product or market launches).
• Exceptional proficiency in Excel/Google Sheets is required. Experience with data visualization/BI platforms (e.g., Looker, SQL) is highly advantageous.
• A proven ability to partner with corporate leadership, push back constructively using data, and keep diverse technical and non-technical teams aligned.
• Degree in Finance, Accounting, Economics, Mathematics, or a highly analytical business/engineering field.
• Fluent English is required. Additional European languages (German, French, or Italian) are advantageous

WHAT YOU'LL GET IN RETURN:

• 27 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Stock Options
• Salary: 40,400 to 47,700

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.