Business Development Executive - French Speaking

ABOUT THE TEAM:

The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.

ABOUT THE ROLE:

As an Business Development Executive you responsibilities will include:

• Driving market expansion - Engage with prospective SME members, address objections, and effectively communicate the benefits of using the Tide app for their business needs.
• Converting leads into active members - Proactively call prospective members who have started an application, provide support, and guide them through the completion process to ensure a smooth onboarding experience.
• Building strong relationships - Establish trust and rapport with prospective members, understanding their business needs and identifying opportunities to introduce relevant financial products and services.
• Ensuring compliance and troubleshooting issues - Work closely with KYC agents to verify documentation, assist members in resolving any application issues, and ensure all regulatory requirements are met.
• Maximizing upselling opportunities - Stay up to date with our product offerings and use your consultative sales approach to recommend additional services that align with the needs of prospective members.
• Providing valuable insights - Gather feedback from potential members on any challenges they encounter during onboarding and share these insights with internal teams to drive continuous improvements.

WHAT WE ARE LOOKING FOR:

As a Business Development Executive, you will be the key link between our finance app and potential SME members, helping them understand the value of joining a leading fintech platform. Your role requires a blend of strong sales skills, customer-centric thinking, and adaptability to convert high-interest leads into active members.

We are looking for someone who:

• Has native-level proficiency in spoken and written French to engage effectively with our target market.
• Brings experience in telesales, business development, or customer service, with a proven ability to convert leads into customers.
• Is target-driven and commercially focused, with the ability to upsell relevant products and maximize revenue opportunities.
• Is a proactive self-starter, comfortable working in a fast-paced and evolving environment.
• Thrives in an agile setting, adapting to shifting priorities, new products, and changing market dynamics.
• Puts members first, ensuring a smooth and engaging onboarding experience while addressing any objections or concerns.
• Has strong problem-solving skills and a keen eye for detail, especially when working with KYC requirements and compliance processes.(Ideally) has knowledge of compliance, KYC, AML, and financial regulations, or previous experience in the fintech sector.
• (Bonus) Has experience using Zendesk, predictive dialers, or other CRM/sales engagement tools to optimize workflows.

This role is perfect for someone who is self-motivated, resilient, and passionate about helping SMEs access the best financial solutions.

WHAT YOU'LL GET IN RETURN:

• 27 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.