Associate Customer Advocate

Position Overview:

We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.

As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You'll educate customers about our platform's capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you'll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean's empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.

What You'll Do:

• Respond to customer tickets with thoughtful, personalized communication
• Educate customers on platform capabilities and best practices
• Identify recurring challenges and drive solutions that benefit multiple customers
• Create and update knowledge base articles to improve self-service resources
• Collaborate with your team while independently owning customer challenges
• Triage, escalate, and follow up on incidents or customer-impacting events
• Quickly adapt to product, process, and policy changes
• Share best practices and contribute to continuous team improvement
• The role requires a strong curiosity and eagerness to learn new technologies

Key Metrics:

• Customer Experience
• Ticket productivity
• Quality Adherence
• Maintaining Service levels (Timely responses)

What You'll Add to DigitalOcean:

• A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication
• Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time
• Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers
• Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates
• A collaborative spirit that uplifts your team while independently owning and resolving customer challenges
• Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices
• Passion for simplifying complex topics, making the cloud more accessible for builders of all levels

*This job is located in Hyderabad, India

JR: 2026-7757

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