Senior Mainframe Production Support Lead
About The Client:
A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.
About The Job:
- Shift UK shift.
- Mainframe AIL production support role.
- Assembler, Easytrieve, COBOL, CICS, JCL, VSAM.
- The Senior Mainframe Production Support Lead is responsible for ensuring 24x7 stability, availability, and operational excellence of Life Insurance applications running on a z VSE mainframe platform.
- Provides L2 and L3 production support, leads incident triage and resolution, ensures SLA compliance, and supports critical batch and online insurance processes.
Essential Job Functions:
- Production Support and Operations.
- Provide L2 and L3 production support for AIL mainframe insurance applications.
- Monitor and ensure successful completion of daily, weekly, and monthly batch cycles.
- Support batch cycle execution including job monitoring, restarts, reruns, and data corrections.
- Perform abend analysis, issue resolution, and production recovery activities.
- Ensure end to end data flow and coordinate with upstream and downstream systems.
- Incident, Problem and Change Management.
- Perform incident triage, prioritization, and assignment.
- Conduct in-depth incident analysis, troubleshooting, and resolution.
- Apply temporary fixes to restore services when required.
- Identify root causes and coordinate permanent fixes with application teams.
- Manage incidents, problems, and changes using ServiceNow and Jira.
- Participate in change, release, and deployment activities.
- Technical Analysis and SME Support.
- Analyze and resolve issues involving Assembler, Easytrieve, COBOL, CICS, JCL, and VSAM.
- Act as Application SME supporting Production Assurance teams.
- Work closely with application teams, infrastructure teams, vendors, and stakeholders.
- Documentation and Continuous Improvement.
- Maintain runbooks, SOPs, and operational documentation.
- Identify improvement opportunities for operational efficiency and risk reduction.
- Support audit, compliance, and reporting requirements.
- On Call and Production Coverage.
- Participate in 24x7 on-call rotation for P1 and P2 incidents.
- Provide after hours, weekend, and holiday support.
- Ensure rapid response and effective communication during outages.
- SLA and ITIL Management.
- Ensure SLA adherence for incident response and resolution.
- Track incident backlog, trends, and RCA actions.
- Apply ITIL best practices across incident, problem, change, and release management.
- Support SLA reporting, audits, and compliance activities.
Qualifications:
Required Skills and Experience.
- 10+ years of experience in L2 and L3 mainframe production support in 24x7 environments.
- Strong experience with z VSE and z OS platforms.
- Hands-on expertise in Assembler, Easytrieve, COBOL, CICS, JCL, and VSAM.
- Strong experience in batch operations including job monitoring, reruns, restarts, and abend analysis.
- Experience with ITSM tools such as ServiceNow and Jira.
- Strong knowledge of ITIL processes including Incident, Problem, Change, and Release management.
- Experience in Life Insurance domain and policy administration systems preferred.
- Strong troubleshooting, root cause analysis, and production recovery skills.
- Experience handling P1 and P2 incidents in SLA-driven environments.
- Strong communication and stakeholder coordination skills.
- Strong ownership mindset focusing on reliability and business continuity.
- Leadership capability to manage cross functional teams during critical incidents.
How to Apply:
Interested candidates are encouraged to respond to this job posting or share their updated resumes.
For additional job opportunities, please visit Jobs In India – VARITE.
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Experience Level Bonus Referral:
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2–6 years INR 7,500
6+ years INR 10,000
About VARITE:
VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA.
VARITE is currently a primary and direct vendor to leading corporations in multiple industry verticals.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.
