Senior Executive - Client Relations

Job Description

Job Role

The incumbent will be solely responsible for maintaining relationship and servicing for both existing and new clients.

Responsibility

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Must act as a bridge between the company and its current market and future markets.
• Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.
• Help management in forthcoming products and discuss on special promotions.
• Record sales and order information and report the same to the sales/ marketing department.

Qualification & Experience

• Any Graduate / Post Graduate ( Preferably B Tech / BCA /MCA / MBA)
• Most Important : Fluency in Spoken Hindi and English ( Mandator)
• 1 – 3 yrs of Core experience in After Sales- Client / Customer Support. ( Desirable)

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