SAP Concur - SQL/ Python Associate Consultant- Bangalore (Devanahalli)
Job Description
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What You'll Do
Concur Service Administrator is a designated configuration expert, assigned to assist Concur customers solve configuration cases. A successful individual in this position will manage and maintain the customer’s configuration; adding, editing or removing configurable options as necessary. The Care services team member will be responsible for the following activities:
US customers (Working hours: 6:00 PM- 3:00 AM IST)
Expereince: Preferred 1-3 yrs of experience or internship for freshers
1. Fulfill customer configuration needs.
2. Work with customers to analyze the requirements and provide suitable solutions.
3. Report and present complete details of work performed.
4. Adhere to SAP Concurs rules of engagement for working with customer
5. Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.
6. Manage customer escalation and liaise with internal teams.
7. Work towards improving customer satisfaction from the Service Administration and care services portfolio.
8. Provide technical expertise at situations which demand higher level of expertise.
What You Bring
1. Ability to understand complex business requirements.
2. Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach towards solving customer cases.
3. Technical competence towards system configuration
. 4. Should have managed complex customer situation.
5. Creative solution development a. Excellent communication and presentation skills b. Analysis and troubleshooting skills c. Excellent knowledge on SQL, Python and any other programing languages will be given preference.
6. Knowledge of software deployment life cycle and testing practices
7. Strong computer skills / Microsoft Office knowledge
8. Ability to present data in a skilled manner is highly desirable.
MEET YOUR TEAM
Managing care services customer working for US customers (Working hours: 6:00 PM- 3:00 AM IST) • Concur Essential care services team is a shared services team which works with mainly large North American customers who have procured the premium Essential Care service. • This team also works on project, innovation, automation and programming. • This team services Concur's premium support deliverables. • The team works directly with the customer's authorized support contact and deliverables solutions on customer systems in live system.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
