E-commerce Operations & Customer Support Coordinator

About Us

We are a growing e-commerce business specializing in smart bidet seats, non-electric bidet seats, and personal hygiene products. We are looking for a reliable, proactive, and detail-oriented individual to support our daily operations, customer service, and e-commerce activities.

Responsibilities

• Manage customer emails and live chat inquiries.
• Respond to order, delivery, return, and product-related questions.
• Update and maintain product listings across Shopify, Amazon, eBay, and other sales channels.
• Monitor pricing, inventory, images, and product information for accuracy.
• Coordinate small website updates with our developer.
• Identify and report issues such as broken links, incorrect listings, or product sync problems.
• Assist with administrative tasks, supplier follow-ups, and basic reporting.

Requirements

• Strong written English communication skills.
• Experience in e-commerce, customer service, administration, or operations.
• Excellent attention to detail.
• Comfortable using Shopify, Amazon, eBay, Google Sheets, email platforms, and live chat tools.
• Reliable, organized, and proactive in managing tasks.
• Ability to follow instructions while taking ownership of responsibilities.

Nice to Have

• Experience with Shopify, WordPress, Amazon Seller Central, eBay, Google Ads, or Meta Ads.

Work Schedule

• This is a remote position.
• Working days: Monday to Saturday.

How to Apply

Please send your resume along with a brief introduction outlining your experience in e-commerce, customer support, administration, or operations. We look forward to hearing from you.