EPM SPECIALIST ADVISOR

Req ID:

We are currently seeking a EPM SPECIALIST ADVISOR to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Job Description

Job Title

Systems Engineering Specialist Advisor – MDM & Endpoint Management (Grade 11)

Experience

15+ years of experience in enterprise Endpoint Management and Mobile Device Management services.

Role Overview

This is a senior advisory role responsible for defining, governing, and stabilizing large-scale Mobile Device Management (MDM) and Endpoint Management services. The role combines deep technical authority with consulting, transition leadership, and operational oversight across enterprise customers.

Key Responsibilities

MDM / UEM Engineering & Operations

• Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE.

• Manage large-scale device estates across iOS, Android, Windows, and macOS platforms.

• Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access.

• Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization.

• Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis.

• Define MDM architecture standards, security baselines, and governance models.

• 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune

• Advance level of knowledge about Intune\SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway

• Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune)

• Interfaces with customer and account-based teams on projects.

• Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices

• Provides 3rd-level technical support in resolving internal and customer technical issues.

• Responsible for providing configuration management services to Account Focused/leveraged accounts.

• Should have a deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune

• Knowledge in Infrastructure Management using SCCM and co-management

• Very sound knowledge on various Imaging engines and Windows 10 imaging technology

• Able to develop custom deployment scripts; VBS, batch, PowerShell

• Understanding on Package server, Task server, server concepts

• Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue

• Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients

• Knowledge of SCCM Client management Suite all Levels.

• Should be able generate custom reports using SQL queries.

• Should be able to handle Sev 1 / 2 scenarios. Single point of escalation to all technical issues.

• Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health.

Conduct regular SCCM cleanup activities and generate custom reports using SCCM reporting tools.

• Upgrade the SCCM infrastructure to ensure optimal performance and security.

Configure Boundaries, Boundary Groups, Discovery Methods, and compliance baselines.

• Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health.

Transition, Consulting & Delivery

• Lead transition planning, execution, governance, and service stabilization.

• Act as trusted advisor to customers on MDM, mobility strategy, and modernization roadmaps.

• Support pre-sales, solution architecture, and effort estimation activities.

Operations & Service Excellence

• Ensure SLA adherence, service reporting, and operational governance.

• Support 24x7 MDM operations and critical incident management.

• Drive continuous improvement through automation, reporting, and preventive actions.

People & Stakeholder Management

• Mentor senior engineers and technical leads.

• Influence customer and internal stakeholders at leadership level.

• Define best practices, standards, and capability development for MDM services.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.