Nice CXOne Senior Developer 20th June 26 Walkin Pune

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Nice CXOne Senior Developer

Experience Range: 3 to 10 Years

Location: Pune

Interview Date: 20th June 26 (09:00 AM to 12:00 PM)

Interview Venue: Pune - SP2 - Tata Consultancy Services Ltd, Sahyadri Park 2, Plot No. 5, MIDC SEZ, Rajiv Gandhi Infotech Park, Phase-III, Hinjewadi, Pune - , Maharashtra

Must Have:

• Minimum 3 years of experience in contact center related technologies and experience in NICE CXone CCaaS.
• Strong knowledge of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX).
• Experience with SIP, VoIP, and telephony integrations.
• Familiarity with cloud platforms (AWS/Azure) and networking fundamentals.
• Hands-on experience in contact center migration projects.

Good to Have:-

• Collaborate with project teams to design migration strategies from Cisco UCCE/UCCX to NICE CXone.
• Assess existing Cisco infrastructure and map functionalities to CXone equivalents.
• Configure NICE CXone environments including IVR, ACD, routing, and integrations.
• Ensure seamless connectivity between CXone and enterprise systems (CRM, WFM, etc.).
• Conduct functional and performance testing during migration phases.
• Validate call flows, routing logic, and reporting post-migration.
• Resolve technical issues during migration and post-cutover.
• Work closely with Cisco and NICE support teams for escalations.

Essential:

• NICE CXone modules (IVR, ACD, WFM, Studio).
• Cisco CUCM, CVP, Finesse, and related components.
• NICE CXone certification.
• Cisco CCNA/CCNP Collaboration

Minimum Qualification:

• 15 years of full-time education.
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)