Posted 14 June, 2026
Nice CXOne Senior Developer 20th June 26 Walkin Pune
Tata Consultancy Services
Pune, MH, IN
Full Time
Reference: 1a0013d75e5ad3c6
Job Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Nice CXOne Senior Developer
Experience Range: 3 to 10 Years
Location: Pune
Interview Date: 20th June 26 (09:00 AM to 12:00 PM)
Interview Venue: Pune - SP2 - Tata Consultancy Services Ltd, Sahyadri Park 2, Plot No. 5, MIDC SEZ, Rajiv Gandhi Infotech Park, Phase-III, Hinjewadi, Pune - , Maharashtra
Must Have:
- Minimum 3 years of experience in contact center related technologies and experience in NICE CXone CCaaS.
- Strong knowledge of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX).
- Experience with SIP, VoIP, and telephony integrations.
- Familiarity with cloud platforms (AWS/Azure) and networking fundamentals.
- Hands-on experience in contact center migration projects.
Good to Have:-
- Collaborate with project teams to design migration strategies from Cisco UCCE/UCCX to NICE CXone.
- Assess existing Cisco infrastructure and map functionalities to CXone equivalents.
- Configure NICE CXone environments including IVR, ACD, routing, and integrations.
- Ensure seamless connectivity between CXone and enterprise systems (CRM, WFM, etc.).
- Conduct functional and performance testing during migration phases.
- Validate call flows, routing logic, and reporting post-migration.
- Resolve technical issues during migration and post-cutover.
- Work closely with Cisco and NICE support teams for escalations.
Essential:
- NICE CXone modules (IVR, ACD, WFM, Studio).
- Cisco CUCM, CVP, Finesse, and related components.
- NICE CXone certification.
- Cisco CCNA/CCNP Collaboration
Minimum Qualification:
- 15 years of full-time education.
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)