Sr. Customer Support Associate (Voice)

Sr. Customer Support Associate (Voice)

Location: Infopark, Kochi

Salary: ₹20,000 – ₹28,000/month

Qualification: Graduation Mandatory

Experience: 1–3 years in BPO / Customer Support Voice Process (Mandatory)

Career gap candidates & sales background profiles will not be considered

Shift Timing:

Male: 2 PM – 12 AM

Female: 9 AM – 7 PM

• Handle inbound and outbound customer calls professionally
  
• Resolve customer queries, complaints, and service requests efficiently
  
• Provide accurate information about products, services, and processes
  
• Maintain excellent customer experience and communication standards
  
• Update customer interactions and records in the system
  
  

• Graduation is mandatory
  
• 1–3 years of experience in BPO / Customer Support Voice Process
  
• Excellent English communication skills
  
• Voice process experience is compulsory
  
• Willingness to work in assigned shift timings
  
• Must attend a face-to-face interview
  
• Immediate joiners preferred (optional)
  
• Candidates with career gaps or pure sales background will not be considered