Business Processes Senior Consultant-T3.1-Bangalore(Devanahalli)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

SAP Concur is seeking to expand its Global Service Delivery Organization with Senior Deployment Consultants that will serve as a centralized scoping & quoting function (ARR/Non-ARR) supporting the Enterprise Distribution Teams. Deployment Consulting will be responsible for driving profitable revenue growth and customer retention by explaining, conveying, and tailoring Concur’s implementation methodology to customers and prospects while also identifying and positioning non-ARR expansion services in an effort to sell services as a strategic differentiator for SAP Concur.

Deployment Consultants will work collaboratively across Enterprise Service Delivery and Distribution teams to generate leads and convert pipeline into sales by conducting conversations of value which will lead to the development of customized implementation plans that deliver best-in-class customer experiences, exceed customer-specified expectations, and scale the SAP Concur Service Delivery business.

This role will possess advanced/expert level knowledge in SAP Concur’s implementation methodologies and customer expansion portfolio to oversee, influence and track the execution of targeted sales opportunities.

Responsibilities:

• Understanding customer’s needs, challenges and expected outcomes to provide strategic solution advice and consultation to support business process improvement.
• Be consistently competing for top of pipeline opportunities.
• Shaping the opportunity, outlining the compelling drivers for a business transformation, and securing revenue.
• Ability to sell and close implementation conversations with customers. Including securing end to end requirements, execution of the implementation plan for complex global needs, interface integration, gaps, and opportunities along with contracting.
• Leverage solutions experience to interact with customers through virtual meetings, discovery, and follow-up discussions to execute against the customer’s strategic objectives.
• Compose and deliver explanations articulating the customer objective, proposed solution and outcome while leaving a strong and positive impression to audiences.
• Gain acceptance from the customer that SAP Concur solutions and implementation plans can solve the customer’s challenge.
• Design and draft of SOF/SOW documents for both Professional and Premium implementations.
• Consistently negotiates and closes business.
• Ability to own Sales Cycles from start to finish for select, Non-ARR Expansion opportunities.
• Responsible for the identification of incremental revenue opportunities and in elevating SAP’s position in the market.
• In partnership with the Service Delivery teams, provide strategic sales cycle support contributing to positive customer delivery outcomes.
• Ability to adapt to changes in roles and responsibilities.
• Be aware of, and comply with, all corporate policies.

What you bring

Job Specific Specialized Knowledge & Skills

• Minimum 5 years of professional experience in Service Delivery and/or Customer Support, Consulting, Account Management or Sales/Sales Support.
• Diverse industry experience and/or ability to research and learn from other SAP experts
• Exemplary research and authoring skills with a strong emphasis on synthesis and simply representing complex scenarios.
• Proven consultative engagement approach: identify the need for an engagement, then shape, sell and run the sales cycle.
• Experience in diverse technology landscape and process/technology integration issues, SAP Concur technologies preferred.
• Establishes and maintains processes that generate strong customer satisfaction.
• Excellent presentation and communication skills.
• Able to adapt and thrive in a fast-paced, changing environment.
• Customer facing and facilitation experience strongly desired.
• Results-driven.
• Experience leveraging Excel, PowerPoint, Word, Teams, SalesForce, HMC andBig Machines experience is a plus.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• Bachelor’s degree (or equivalent) required
• Master equivalent: optional.
• Fluency in English, any other language an asset
  
  

Meet your team

The Global Deployment Consulting team is a relatively small, but powerful teams with representation across the globe. It's a team with diverse backgrouns and experiences but a team that excels in working as one.

#SAPInternalT3

#BusinessProcessT3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.