Network Operations Lead

Hiring – Network Operations Lead

Location: Chennai

Experience: 12–15 Years

Work Mode: Hybrid

We are looking for an experienced Network Operations Lead to manage and drive APAC Network Operations for a leading global banking organization. The ideal candidate will have strong expertise in network operations, NOC management, service assurance, vendor management, and large-scale enterprise banking networks.

Key Responsibilities

• Lead APAC Network Operations and ensure end-to-end network performance and service availability.
• Manage 24x7 NOC operations, incident resolution, change implementation, and service improvements.
• Drive ITSM processes including Incident, Change, and Problem Management.
• Manage network operations teams and multiple vendors to achieve agreed SLAs, RTO, and RPO targets.
• Present operational metrics and service reports to stakeholders and senior management.
• Lead transition activities from project implementation to operations.
• Ensure audit compliance and regulatory adherence.
• Develop incident response plans and foster a culture of continuous improvement.

Required Skills & Experience

• 12–15 years of experience in Network Operations, Network Implementation, and Enterprise Network Management.
• Minimum 7 years of experience leading NOC operations.
• Strong expertise in Cisco SD-WAN, Routing, Switching, Firewalls, Proxy, and Load Balancers.
• Hands-on experience with Cisco, Palo Alto, F5, Check Point, and Fortinet technologies.
• Good understanding of SASE solutions, preferably Zscaler.
• Experience with network monitoring tools such as SolarWinds, PRTG, or Nagios.
• Strong knowledge of ServiceNow and ITSM processes.
• Experience managing teams of 10–20 members.
• Understanding of Data Center Operations and Banking Network Environments.

Preferred

• Banking or Financial Services domain experience.
• Certifications such as CCNP, CCIE, PCNSE, NSE-7, or ITIL.
• Familiarity with regulatory requirements such as MAS and RBI.