Cluster Operations Manager

Purpose:\nThe role holder will be accountable for all non-academic facets of school management across the brands’ campuses. The primary responsibility will be to ensure smooth day-to-day functioning of all schools, overseeing administrative duties including infrastructure to ensure a safe environment as well as to plan, forecast and budget in accordance with business objectives.\n\nRole and responsibilities:\nOwn the overall business and operational performance of a cluster of schools, with accountability for revenue, cost management, parent satisfaction, and operational excellence.\nDrive timely collection of school and transport fees, ensuring minimal outstanding dues and strong cash flow management.\nManage revenue generation from uniform sales and oversee Centres of Excellence as additional revenue streams.\nMonitor budgets, track expenditures, analyze variances, and implement corrective actions to achieve financial targets.\nTrack manpower budgets and optimize staffing costs while maintaining operational efficiency.\nReview, negotiate, and manage transportation contracts to ensure service quality and cost effectiveness.\nOversee operating expenses including utilities, housekeeping, security, repairs, maintenance, furniture, and uniform procurement.\nEnsure school infrastructure is maintained to high standards through regular inspections and timely completion of maintenance projects within budget.\nCollaborate with Safety and Projects teams to ensure compliance, security standards, and successful execution of infrastructure initiatives.\nAct as the primary escalation point for parents on all operations-related concerns and drive resolution to enhance parent satisfaction.\nMaintain and improve service quality across all non-academic operational functions.\nPrepare and present budget plans, expenditure reports, operational updates, and project status reports to management.\nServe as the custodian of operational SOPs, policies, manuals, and process documentation.\nLead vendor management initiatives, including contract standardization, vendor consolidation, cost optimization, and commercial negotiations.\nManage and mentor School Administration Managers to ensure smooth day-to-day school operations.\nSet clear goals, monitor performance, track project progress, and ensure timely delivery of operational objectives.\nBuild and nurture a high-performance, accountability-driven team culture across the operations function.\n\nQualification\n\nMBA in Finance, Marketing, or Operations (preferred).\n8–10 years of experience, with at least 5 years in the education industry.\nStrong experience in P&L management, budgeting, operations, stakeholder management, and team leadership.\nCandidates from education, telecom, insurance, retail, or IT training sectors will be preferred.