Onboarding Executive - Trivandrum
Job Description
Onboarding Management:
Coordinate with new restaurant partners to collect and verify all required documentation.
Guide restaurant partners through the onboarding process, ensuring all steps are completed accurately and efficiently.
Set up restaurant profiles on the Swiggy platform, including menu listings and pricing details.
Relationship Building:
Develop and maintain positive relationships with restaurant partners. Address any questions or concerns from restaurant partners during the onboarding process.
Provide ongoing support to restaurant partners to ensure a successful launch on the platform and manage their end to end business/relations for 3 months.
Training and Support:
Conduct training sessions for restaurant staff on how to use the Swiggy platform. Ensure restaurant partners are well-versed in Swiggy's policies and procedures. Offer continuous support to restaurant partners to help them optimize their performance on Swiggy.
Process Improvement:
Identify opportunities to streamline the onboarding process and improve efficiency.
Gather feedback from restaurant partners and share insights with the internal team to enhance the onboarding experience.
Stay updated with industry trends and competitor activities to provide innovative solutions.
Reporting and Documentation:
Maintain accurate records of the onboarding process for each restaurant partner. Prepare regular reports on onboarding activities and key performance indicators. Ensure compliance with all legal and regulatory requirements.
