Senior Engineer - Product Support

Job Description

Support Analyst MUMBAI, INDIA At Linedata we believe finance matters to our society as much as energy to life and fuelling financial transformation is vital for development and leadership. We humanize technology. We are passionate experts who provide the investment management and credit communities with innovative, user-friendly products which help their businesses grow in over 50 countries.We employ more than employees representing 40 nationalities spread throughout our offices in 14 countries. We believe in mobility, diversity & teamwork.Our mission is to continue to find new ways to create and build flexible, mission critical software and services and to stay on the cutting edge of the financial software space. JOIN THE MOVEMENT We are transforming the financial services community which is in constant evolution. Like professional dancers we are experts in our field and are defining new pathways for financial services to serve the world. With our agility we make technology simple & accessible for our users. We all work together to achieve the best solutions for our clients.Tell us what your ambitions are, we will choreograph your career and take it to the next level! THE ROLE Candidate would be actively working on L1, L2 related issues on Windows platform.He would be responsible for monitoring & troubleshooting jobs, analysing data, explicit actions as per runbook, escalation to Business support teams, and needs to handle events within stipulated timeframe. Responsibilities: · Investigating, troubleshooting, and identifying solutions to resolve issues.· Taking ownership of issues reported and seeing problems through to resolution.· Notify customer and third-party service providers of issues, outages, and remediation status in stipulated timeframe.· Analyze data, escalations, follow runbook steps.· Good understanding of monitoring tools, the availability and performance of distributed IT infrastructures using tools.· Monitor client environment - application / system / platform / integration monitoring.· Identify scope for automation for monitoring / support activities.· Document all actions in accordance with standard company policies and procedures.· Maintain/update runbooks and wiki databases with latest issue information.· Enthusiasm for communicating with customers and triaging how-to requests, bugs, and getting customers back on track.· Provide timely updates to multiple internal stakeholders and update tickets worked upon.· Excellent oral and written communication skills· Obsessive about continuous improvement· Excellent team player and able to work under own initiative.· Ability to work remotely while remaining actively engaged in a very energetic, ambitiouswork culture.Skills Required• Hands on experience in SQL.• Experience with IIS.• Hands on experience in Powershell.• Experience in any Job Monitoring tools.• Knowledge of Windows & File System objects.• Ability to communicate in clear and concise manner.• Experience working in support projects using ticketing system• Candidates must have knowledge on Level 1/2 (Server/Desktop Technology) Advantageous Skills • Exposure to Active Batch tool.Academic Requirements• 5-10 years of relevant experience in Support & Monitoring.• BS/MS degree in Computer Science or equivalent educationJob RequirementSkills Required• Hands on experience in SQL.• Experience with IIS.• Hands on experience in Powershell.• Experience in any Job Monitoring tools.• Knowledge of Windows & File System objects.• Ability to communicate in clear and concise manner.• Experience working in support projects using ticketing system• Candidates must have knowledge on Level 1/2 (Server/Desktop Technology) Advantageous Skills • Exposure to Active Batch tool.