Posted 14 June, 2026
Head of Operations | SaaS | Bangalore
Michael Page
Bengaluru, KA, IN
Full Time
Reference: 86f188d285fe6cb6
Job Description
- Lead, scale, and mature our back-office and BPO operations.
- Build a team with world class operational excellence
- Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.
- Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery.
- Partner with Product and Engineering to scope, prioritize, and deploy features that improve operational throughput.
- Oversee and manage vendor and BPO relationships, ensuring adherence to SLAs, KPIs, and quality expectations through structured governance.
- Establish and monitor benchmarks for speed, accuracy, productivity, and cost efficiency, driving continuous improvement.
- Collaborate closely with Product, QA, CS, and Business teams to ensure alignment, fast issue resolution, and smooth execution across workflows.
- Maintain compliance with quality and process standards, proactively identifying risks, gaps, and operational bottlenecks.
- Foster a culture of ownership, accountability, and operational excellence across internal and external teams.
- Proven expertise in managing operations within the SaaS ecosystem.
- Strong analytical and problem-solving skills.
- Ability to develop and implement operational strategies effectively.
- Excellent leadership and team management abilities.
- Thorough knowledge of industry regulations and compliance standards.
- Proficiency in using operational tools and software.
About Our Client
Our client is a Series A-funded SaaS company focused on serving enterprise accounts in the US market. They are backed by marquee investors and led by founders with strong pedigree background.
Job Description
The Successful Applicant
A successful Head of Operations should have:
