Zonal Business Head - Branch Banking - IDFC First Bank
Job Description
Position Overview
Position Title
Zonal Head – Branch Banking – IDFC First Bank
Department
IDFC First Bank
Level/ Band
AVP
Role Summary :
- Liase with Bank’s Zonal officers and ensure alignment on Life Insurance Business
- Visit zones, regions, districts and branches - interact with Zonal, Regional officers and Bank branch managers
- Guide and support team to ensure achievement of targets
- Ensure activation, persistency & productivity is maintained.
- Ensure quality of recruits hired in the team
- Maintain & drive compliance at the zone
- Organizational Relationships
- Job Dimensions
- Key Result Areas
Reports To
National Head
Supervises
Cluster Managers and KAM
Geographic Area Covered
Zone (s)
Stakeholders Internal
Supervisors, Team (Regional officers, KAMs), Ops, Underwriting, Legal
External
IDFC First – Channel Partner
Partner and Client Management
· Exceeding zonal targets (NB, renewal, STP, digitisation, product mix etc)
· Interact with the Bank Zonal Officer and his/her team to ensure alignment towards Tata AIA in life insurance
· Ensure team is focused on Sales and support to all branches assigned.
· Drive local contests and engagements to engage teams
· Keep track of all contests and initiatives launched – bank, other insurers and Tata AIA Life
· Maintain a strong relationship with Zonal officer, Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity
· Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
· Aid the bank branches to adopt new processes and technology
Team Management
· Assign target to each Regional Officer at a district level – NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
· Ensure team is hands on with each branch and maintains a high engagement level with each member
· Team development and training
· Retention of high performing talent
· Keep National Head updated about on – ground activities by Bank and competitors
· Coordinate with HO on various initiatives, updates, reviews, partner requirements
Customer service
· Ensure adequate customer service – grievance redressal, claim settlement, renewal etc.
E Skills Required
Technical
· Good product knowledge
· Good knowledge of MS Office
Behavioral
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising / Leadership skills
·
Teamwork Skills
·
Influencing skills
·
Relationship Building skills
·
Decision making skills
·
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post graduate/Insurance specific training
Experience
Should have at least 12 to 15 years’ experience of sales with at least 5 years’ experience in leading teams. Needs to have rural Banca sales experience in the insurance parlance.
