Customer Service Specialist

The selected candidates will support functions related to Tax, Escrow, Mortgage, Mortgage Insurance, Hazard Insurance, and Flood Insurance services. Key Responsibilities Respond to customer queries received via secured banking email channels. Handle account maintenance requests, including address changes and profile updates.

Provide support for Mortgage, Tax, Escrow, Mortgage Insurance, Hazard Insurance, and Flood Insurance-related inquiries. Ensure accurate and timely resolution of customer requests while maintaining service quality standards. Adhere to banking compliance, security, and operational guidelines.

Required Skills & Experience Excellent written communication and email drafting skills. Prior experience handling email-based customer support processes. Experience in Mortgage, Insurance, Banking, or Financial Services domains is preferred.

Strong attention to detail and customer service orientation. Ability to work effectively in a fast-paced operational environment. Key Information Location: Noida, Sector 63 (Work From Office) Shift: 24x7 Rotational Shifts (US Hours) Weekly Offs: 2 Rotational Split Offs Joining: Immediate Joiners Preferred Note - If u have left the job and can join us immediately only than apply.