Academic Support Advisor

Job description:

SBTL International is a division of the School of Business and Technology London Limited. SBTL International serves as the back office in India for the School of Business and Technology London, handling various operational needs. School of Business and Technology London is a very successful and innovative college with over 3800 active students and over 120 courses.

At SBTL International, we are in need of someone skilled in managing our academic division and attending to student concerns and queries. The prospective applicant should have excellent communication skills and the talent to effectively manage our learners, thereby creating a positive learning experience. Someone who possesses excellent fluency in English, leadership skills, strategic planning ability, and effective relationship-building skills to interact regularly with learners, faculty, and team members can apply right now.

Requirements:

• MBA graduate
• English language fluency is a must
• Technologically literate
• Self-confidence
• Proactive approach
• Critical thinking
• Ability to act as a liaison
• Forward thinking with the ability to learn new platforms, strategies & technology
• Extensive and intimate knowledge of all major social media channels

Those who do not possess any of the items listed above, please refrain from applying.

Job Responsibilities as an Academic Support Advisor

· Clarifying students’ queries and helping them to solve their problems via email, support requests, discussions, and chats.

· Helping students to clarify their doubts while preparing their assignments and providing realistic options to students

· Providing a virtual induction to new enrolments and making them aware of everything that they need to know during their course period

· Tracking of students' course delivery dealings.

· Ensure the emails are responded to within no time

· Ensure the support calls are handled well

· Working with other departments in the area, such as admission, transfer, IT and membership problems.

· To ensure the student is happy and thus provide excellent customer service by responding promptly to their queries.

· Ensuring the relevant learning materials are available in the LMS portal

· Assisting students throughout their program and making sure that they deliver the assignments on time.

· Ensuring the assessment, IV and EV are completed promptly, and certificates are requested correctly.

· Ensuring that the EQA audit is well attended and that all the documentation is properly handled.

· Ensuring SLA’s are met and timely updates to the Operations Manager and Director

· Any other responsibilities from time to time

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Ability to commute/relocate:

• Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master’s (Preferred)

Experience:

• Academic Support: 3 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person