OTC - Cash Application and Credit Management (APAC)

Job Description

OTC – Cash Application and Credit Management ( Executive and Sr Executive)

Reporting Structure

Team Lead (OTC)

Project Name

GSSC

Requisites

Education:

Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.

Experience (years):

• Executive - Graduate with 2 to 4 years of experience
• Sr Executive – Graduate with 4 to 6 years of experience

Relevant Experience:

OTC or Accounts Receivable (Cash Application)

Location:

Mumbai (Airoli) and Bangalore

Working Hours:

hours/day (Singapore or Australia Shift)
Role Requirements:

• This position currently requires Work from Home during Singapore Shift as per project needs.
• The candidate must be flexible to travel based on business requirements during this period.
• There may be a prepone in shift timing, which will be reviewed post-transition.
• Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.

Role Summary:

• Responsible for applying incoming customer payments to the correct invoices using ERP systems, ensuring financial records are up-to-date and reducing unapplied cash.
• Manages discrepancies such as short payments, unidentified funds, and remittance mismatches, while reconciling customer accounts and supporting audit and compliance requirements.

Qualification Criteria/Work Experience

Essential:

• Strong knowledge of Cash applications
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Good understanding of AR Cycle and credit Management process
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels

Cash Application Responsibilities

• Accurately apply customer payments to invoices using ERP system.
• Retrieve and interpret remittance information from various sources (email, portals, bank files)
• Investigate and resolve unapplied or unidentified payments
• Analyze short payments and coordinate with collections or customer service for resolution
• Reconcile bank statements with customer accounts to ensure accuracy
• Update customer records with payment details, adjustments, and corrections
• Generate daily/weekly/monthly reports on cash application performance and exceptions.
• Ensure adherence to internal controls and audit requirements.
• Support automation initiatives and suggest improvements to enhance efficiency
• Investigate discrepancies and escalate unresolved issues to management or relevant departments.
• Apply payments received in different currencies accurately
• Ensure all payments are posted before closing deadlines and Support finance teams with reconciliations and reporting.
• Provide documentation and data for internal and external audits.
• Track and report on service level agreements and performance indicators
• Drive improvements based on trends and gaps
• Evaluate the creditworthiness of new and existing customers.
• Analyze financial statements, credit scores, payment history, and market conditions.
• Set appropriate credit limits and terms to minimize risk.
• Continuously monitor customer accounts for overdue payments or changes in financial health.
• Adjust credit limits or terms based on performance and risk.
• Analyzing the credit limit of the customer based on the financial statements
• Good Understanding about the dunning process for customer for different levels

Key Skills

• Cash Application and Credit management
• Accounts Receivable Ledger Management
• Financial Accounting and Reporting
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency
• Team Player

Additional Information

Excellent Communication Skills required.