Job description
HIRING FOR CUSTOMER SERVICE - Non voice
Location - Bangalore
Roles & Responsibilities
%CF; Create an inspiring team environment with an open communication
culture
%CF; Achieve tasks
%CF; Respond to customer inquiries via email, chat, or social media in a timely
and professional manner.
%CF; Provide accurate information regarding products, services, and company
policies.
%CF; Escalate complex or unresolved issues to the appropriate department.
%CF; Maintain accurate records of customer interactions and actions taken in
the company's CRM system.
%CF; Prepare and update reports as required by the management team.
%CF; Ensure written communication meets quality standards, including
grammar, tone, and clarity.
%CF; Adhere to response time guidelines to meet service level agreements
(SLAs).
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