Retail Sales Executive

Customer Relationship Executive – Frido

Who We Are: Founded in 2015 and headquartered in Pune, Frido is a leading ergonomic comfort and wellness brand dedicated to helping people walk, sit, and sleep better. Starting with mobility aids, Frido has evolved into a holistic comfort brand offering footwear, cushions, pillows, and ergonomic accessories designed to enhance everyday well-being. With innovation at its core, Frido blends science, design, and technology to create products that bring comfort to every step and moment of life. Our Vision - Redefining Comfort for Modern Living What We Offer

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•Ergonomic Footwear & Insoles – Designed to reduce foot strain and improve posture

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•Cushions & Backrests – For enhanced sitting comfort at work or home

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•Sleep & Rest Products – Including orthopedic pillows and supportive accessories

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•Mobility Aids – Wheelchairs and assistive devices promoting independence and comfort

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•Experiential Retail & Custom Comfort Solutions – Foot-scanning, posture analysis, and personalized product recommendations

.As a Customer Relationship Executive, you will be the face of Frido in our stores. Your role goes beyond sales—you will create meaningful, ergonomic lifestyle experiences for customers, educate them about our products, and ensure they leave with both comfort solutions and a memorable impression of the brand

.Key Responsibilities

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•Welcome and engage customers in a warm, consultative manner

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•Understand customer needs and guide them to the right product through storytelling and demonstrations

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•Represent Frido as a brand ambassador—professional, polished, and empathetic

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•Maintain the ergonomic ambiance of the Experience Center through grooming, communication, and service excellence

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•Conduct product demos and explain product benefits in a comfort & wellness-oriented way

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•Handle queries and provide thoughtful, solution-driven assistance

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•Support events, activations, and in-store experience-building activities

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•Provide feedback on customer preferences to help improve the Frido experience

.What We’re Looking For

:• Strong communication and interpersonal skills

.• Presentable, confident, and customer-focused personality

.• Ability to connect with urban, health-conscious customers seeking ergonomic solutions

.• Curious, eager to learn, and adaptable

.• Prior experience in retail, hospitality, lifestyle, or customer-facing roles is preferred, but not mandatory

.Why Join Us

?• Be part of a growing ergonomic brand redefining comfort and lifestyle

.• Gain structured training to become a true ergonomic experience professional

.• Work in a space designed to inspire and engage customers around comfort & well-being

.• Opportunity to grow with Frido as we expand nationwid

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