CX Adoption -SAP Sales and Services Cloud - Business Processes Senior Consultant (Techno-functional)

What you’ll do

We are looking for a Sales & Service Cloud techno functional consultant who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation and solution adoption needs. This role will offer you –

• To work on global Sales & Service Cloud implementations helping the customers streamline their sales & service processes
• Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Sales or Service Process Architect / CX Solution Architect
• Fine tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey
  

This role will help you to enhance skills in the specialized solutions space of Sales and Service cloud while providing opportunities to explore other related solutions under CX portfolio

The Consultant expected to

• Deliver implementations of SAP Sales Cloud and SAP Service Cloud solutions based on customer requirements, following SAP-recommended methodologies and best practices.
• Promote and apply a “clean core” approach, ensuring minimal customization and strong alignment with standard SAP capabilities.
• Design, develop, and implement custom extensions for SAP Sales & Service Cloud using SAP BTP services and frameworks.
• Configure and optimize UI and process features, including screen layouts, business roles, workflows, and business rules.
• Build scalable and robust backend logic for Sales & Service Cloud extensions using cloud-native development models (e.g., CAP-based services).
• Develop low-code / no-code applications that integrate seamlessly with SAP Sales & Service Cloud using SAP Build tools.
• Analyze, debug, and resolve technical issues related to Sales & Service Cloud customizations and integrations.
• Design and implement AI-enabled extensions and automation for SAP CX solutions using SAP BTP and SAP Business AI services.
• Support migration and transformation initiatives, including modernization of legacy extensions to cloud-based architectures.
• Translate business requirements into technical designs and project deliverables.
• Advocate a cloud-first mindset and encourage adoption of scalable, future-ready solution architectures.
• Contribute to practice and organizational initiatives, including enablement, innovation, and asset development.
• Continuously stay updated on SAP Sales & Service Cloud roadmaps, SAP BTP capabilities, and industry best practices.
• Support customers improve Sales & Service Cloud solution adoption
• Help existing V1 customer seamlessly migrate to V2 solution with quick time to value

What you bring

• 12+ years of IT experience with 5 or 6 Full Life Cycle Implementations in the area of Sales & Service Cloud Solution/ Roll- Outs experience.
• Good knowledge of SAP BTP Build App, SAP Build Process Automation, SDK & CPI skills
• SAP Certification in CX sales or service cloud V1 or V2.
• Experience in agile and SAP activate methodology.
• Knowledge of industry-specific solutions, Lead-To-Cash or Issue-To-Resolution and best practices.
• Advanced Knowledge of Sales and Service Cloud UI Features (screen configuration, layouts, business roles, and other concepts)
• MCA / B.Tech or B.E
• Good Presentation and communication skills with fluent English

Desired/Preferred Additional expertise

• Experience in other SAP CX solution is an added advantage
• Knowledge of Industry Domain (Retail/Consumer/Utilities/Travel etc)
• Fluent English (verbal & written)

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.