Service Now Developer

Description

Preferred Experience:

• Experience in implementing enterprise software (ideally ITIL or ITSM related).
• Experience in working with enterprise software companies and/or consulting companies.
• Experience with web and other technologies (XML, HTML, JavaScript, SQL, etc).
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
• Experience with ITSM best practices, IT service desk.
• Familiarity with SaaS deployments and it’s supporting architecture is a plus.
• ITSM and CMDB experience (HP, Remedy, Frontline, Service Now) is a plus.

Necessary Skills:

• Define and explain database hierarchy
• Incorporate workflows and escalation paths into service now
• Create users, create profiles/views
• Create integration points for Exchange, AD, LDAP, Voicemail
• Create service catalogue entries, landing page and workflows
• Create reports
• Must be proficient in ITIL – Incident management and service catalogue management
• Integration of Active Directory or other identity management source
• Effective problem-solving and decision-making skills.
• Ability to track projects, meet deadlines and ensure quality.
• Ability to facilitate meetings and drive group consensus.
• Strong interpersonal and customer service skills.
• Proven team player and team builder.
• Strong organizational and analytical skills.

Training and Certifications:

• ITIL Certification is preferred.
• Service Now certification/training is preferred.