Salesforce Administrator

Conduct analysis and evaluate materials provided by business users Build, test, and deploy all configuration changes Collaborate with stakeholders to Identify and gather business and technical requirements, translating into best practice scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform features Own the communication of any platform changes to end users and stakeholders Perform data management to improve Salesforce data quality, implementing rules and automation as needed Conduct proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer Develop and maintain system documentation and support procedures, processes, application configurations, and related materials for users Manage and address user support cases Support team members and monitor user adoption of Salesforce Conduct new user and support ongoing user training, creating training materials as needed Required Skills and Qualifications: Bachelor’s degree Three to four years of experience as a Salesforce administrator experience Experience in performing Salesforce upgrades and ensuring successful integration Exceptional ability to create and maintain Salesforce databases Experience supporting both sales and service cloud Extensive experience in the administration and maintenance of Salesforce systems In-depth knowledge of Salesforce products and their functionalities Proficiency in creating Salesforce profiles, allocating roles, and managing access Knowledge of importing salesforce object data and generating Salesforce reports Proactive attitude to platform enhancements Experience designing scalable best practice solutions Excellent relationship-building skills Experience in change management and governance Experience training end users and key stakeholders Desired Skills and Qualifications: Salesforce certified administrator or Salesforce advanced administrator certification Experience working at a fast-paced SaaS company The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.