Customer Relationship Manager (CRM)

Job description

Position Overview

Ganga Roller Flour Mills is seeking a dedicated and professional

Customer Care Executive

to join our team in New Delhi. The ideal candidate will play a vital role in ensuring customer satisfaction by providing exceptional service and addressing customer needs promptly and effi ciently.

Key Responsibilities

Qualifi cations and Skills

Handle customer inquiries, complaints, and feedback through various communication channels (phone, email, and in-person).

Maintain strong relationships with customers to ensure satisfaction and repeat business.

Coordinate with internal departments to resolve customer issues eff ectively and effi ciently.

Maintain and update customer records in the database.

Prepare reports and analyze customer service metrics to improve service quality.

Monitor and manage the customer service process to ensure timely and accurate responses.

Support sales and marketing teams with customer-related data and feedback.

Experience:

Minimum 2 years in a customer service role, preferably in the food processing industry.

Education:

Bachelor’s degree in any discipline (preferred).

Skills:

Excellent verbal and written communication skills in English and Hindi.

Strong interpersonal skills with a customer-fi rst mindset.

Profi cient in

Microsoft Excel

for data management and reporting.

Ability to multitask and manage time eff ectively in a fast-paced environment.

Problem-solving skills with a proactive approach to addressing customer concerns.