Walk-in Drive- Retail Banking-Fraud & Consumer Lending 20th June, HYD

Greetings from Infosys BPM Ltd.,

Walk-in Drive for Retail Banking - Fraud & Consumer Lending Operations for Hyderabad. Please walk-in for the interview on 20th June 2026 in Hyderabad.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Interview details:

Interview Date: 20th June 2026

Interview Time: 9:30 AM to 12:30 PM IST

Interview Venue:

B2, Ground Floor, Infosys Limited, Opp ISB,

Gachibowli, Hyderabad .

Please find below Job Description for your reference:

Job Location: Hyderabad

Qualification: Any Graduates - Full time Graduates

Experience: 2 - 5 Years

Notice Period: 15 days

Shift Timings: Night shift and rotational week offs.

Job Level: 3A

Designation: Process Specialist

Job Description Summary

Minimum 2+ years of experience in Fraud Operations (Dispute/Chargeback/Detection) with hands on experience in case review support, Quality audit, creating daily production reports, ensuring adherence to SLA and regulatory compliance.

Role Overview

The Process Specialist will act as a Subject Matter Expert (SME) for Consumer Lending Servicing, managing complex monetary and nonmonetary transactions, exception handling, and escalations while supporting process stability and quality.

Key Responsibilities

• Handle complex and exception driven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
• Act as SME for reconciliation issues, rejects, suspect transactions, and system repair queues .
• Support nonmonetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows.
• Perform secondary reviews and quality checks on high risk or sensitive transactions.
• Manage client escalations, internal queries, and audit clarifications related to servicing.
• Support process documentation, SOP updates, KT, and training inputs for JL2A associates.
• Identify trends, gaps, and automation opportunities to improve servicing efficiency.
• Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
• Conduct training for new joiners.
• Perform regular quality checks.
• Allocate cases based on complexity, priority, and team capacity to optimize productivity.
• Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
• Provide on-the-spot coaching and mentoring to enhance team capability.

Experience & Skills

• 2 - 5 years of experience in Consumer Lending Servicing / Loan Operations .
• Strong hands-on exposure to monetary transactions, account maintenance, and exception handling .
• Good understanding of servicing reports, reconciliation, and compliance controls .
• Strong analytical, problem solving, and stakeholder communication skills.

Required Skills

• Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
• Strong knowledge about fraud trends and downstream impacts.
• Ability to mentor new joiners and enhance their skill set.
• Analytical mindset with problem-resolution capability.
• Good knowledge about MS office.
• Good communication skills (written & verbal).
• Flexible working in US shift (rotational shift).

Preferred Background

• US Consumer Lending Servicing experience (Monetary and Non- monetary services)

Not Suitable Profiles

• Finance & Accounting (F&A)
• Accounts Payable / Accounts Receivable (AP / AR)
• Claims processing
• Fraud operations
• Generic insurance or pure accounting profiles

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team.