Associate Director - Sales Operations

What will you do?

• Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base.

• Manage outbound strategy & execution, manage pipeline & revenue accountability.

• Stakeholder Management.

• Hiring & Talent Development.

• Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance.

• Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell.

• Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement .

• Drive new business growth through greater customer advocacy and reference-ability.

• Create a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the team.

• Maximize productivity of team members through proactive performance management, coaching, development and mentoring.

• Enhance effectiveness and efficiency through the right orchestration of human and tech engagement.
  

Skills & Qualifications:

• Bachelor’s degree in Sales and Marketing/Business Development/International Business/Strategic Management/Operations Management.

• Preferred MBA in Sales and Marketing, MBA in Business Development, MBA in International Business, MBA in Strategic Management, MBA in Operations Management etc.

• Minimum 5+ years of B2B SaaS Sales in the Edtech industry for the US region is mandatory.

• Customer success or account management experience.

• 5 or more years of leadership experience.

• Self-driven, collaborative, and motivated to excel in achieving team results.

• Ability to lead and manage in a virtual team environment.

• Strong empathy for customers AND passion for revenue and growth.

• Deep understanding of value drivers in recurring revenue business models.

• Analytical, problem-solving, and process-oriented mindset.

• Enthusiastic and creative leader with the ability to inspire others.

• Demonstrated desire for continuous learning and improvement.

• Excellent verbal/written communication, time management, decision making, presentation and negotiation skills.

• Tech savvy and proficient with Microsoft Office, sales/customer success technology.

What’s in it for you?

We are a rapidly growing organization with opportunities across the globe.

We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If you’re up for this job, go on and hit the “Apply Now” button