Customer Care Executive

About NR Consulting

NR Consulting is a Great Place to Work Certified workforce and technology solutions organization supporting clients across India, North America, and global markets. We provide staffing, consulting, workforce management, and technology-enabled business solutions across multiple industries.

Role Overview

We are looking for a professional and customer-focused Customer Service Executive to handle customer queries, resolve issues, provide accurate information, and ensure a positive customer experience. The ideal candidate should have good communication skills, patience, problem-solving ability, and a service-oriented attitude.

Key Responsibilities

• Handle customer queries through calls, emails, chat, or support tickets.
• Provide accurate information about products, services, processes, or account-related matters.
• Resolve customer issues in a timely and professional manner.
• Escalate unresolved or complex issues to the appropriate team.
• Maintain customer interaction records and update internal systems.
• Follow company scripts, service standards, and response timelines.
• Coordinate with internal teams to ensure quick resolution of customer concerns.
• Maintain a positive, polite, and professional tone during all customer interactions.
• Support customer satisfaction, retention, and service quality goals.
• Prepare basic daily or weekly reports as required.

Required Skills

• Good communication skills in English and Hindi.
• Strong listening and problem-solving skills.
• Basic computer knowledge and typing ability.
• Ability to handle customer queries patiently and professionally.
• Good coordination and follow-up skills.
• Ability to work in a target-driven or process-driven environment.
• Basic knowledge of MS Office, email, and CRM tools will be preferred.
• Positive attitude and willingness to learn.

Preferred Skills

• Prior experience in customer service, BPO, voice process, chat support, email support, or helpdesk support.
• Experience with CRM tools, ticketing systems, or customer support platforms.
• Ability to manage difficult customers calmly.
• Understanding of service quality, SLA, and customer satisfaction metrics.

Qualification

• Graduate in any stream.
• Freshers with good communication skills may also apply.

Ideal Candidate

The ideal candidate should be polite, patient, confident, and solution-focused. The person should be able to listen carefully, respond clearly, and turn customer problems into smooth resolutions without making every call feel like a courtroom hearing.

Why Join NR Consulting

• Opportunity to work with a growing global workforce and technology solutions organization.
• Professional work culture with learning and growth opportunities.
• Exposure to client service, customer communication, and business support operations.
• Chance to build a strong career in customer service and operations.