Senior Salesforce Administrator

General Summary:

The Senior Salesforce Administrator is responsible for leading the ongoing development of our Salesforce

deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify,

develop, and deploy new business processes. This role executes on day-to-day configuration, support,

maintenance, and improvement of our Customer Relationship Management (CRM) platform.

Mandatory Skills: Experience with Sales cloud, Service Cloud and experience cloud. Also the number of salesforce users handling in their current organization should be more than 1500+ and experience with deployment tool like Copado or gearset and Github is a must for this role

Essential Duties & Responsibilities:

• Provides support to the Business Applications teams, with a high attention to detail

• Researches, analyzes, and documents findings

• May coach and review the work of other team members

• Serves as primary system administrator for the Salesforce environment

• Handles all basic administrative functions including user account maintenance, reports and dashboards,

workflows, and other routine tasks

• Completes regular internal system audits and prepares for upgrades

• Manages Salesforce data feeds and other integrations

• Coordinates the evaluation, scope, and completion of new development requests

• Works with our institutional management team to establish suitable processes to support administrative,

development, and change management activities

• Manages the training of new users and grows the Salesforce skill set across the organization

• Effectively acts as the liaison between our users, vendors, and the application development teams

• Works independently with members of the user community to define and document development

requirements

• Assesses the impact of new requirements on Salesforce and all upstream and downstream applications,

systems, and processes

• Serves as escalation point for Salesforce related questions and issues

• Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level

information into details, abstract up from low-level information to a general understanding, and

distinguish user requests from the underlying true needs

Knowledge, Skills, and/or Abilities Required:

• Ability to manage projects and processes independently with limited supervision

• Advanced knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per business requirement

• Excellent project management skills and a positive attitude

• Advanced ability to meet deadlines, handle and prioritize simultaneous requests, and manage later ally

and upwards

• Strong creative, analytical, and problem-solving skills

• Must demonstrate exceptional verbal and written communication skills, with the ability to communicate

effectively at all levels of the organization

• Advanced ability to design and implement new processes and facilitate user adoption

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields,

workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce best practices and functionality

• Advanced data management abilities

• Ability to successfully drive projects to completion

• Strong ability to understand and articulate complex requirements while asking thoughtful questions

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 4+ years of relevant experience

• ADM201, ADM211, or other Sales Administration certification

• Preferred: Certifications in Sales Cloud, Service Cloud, and/or Developer

Mandatory skills :

Salesforce CPQ – 6 months -2 years experience

Service Cloud & Sales Cloud, Community Cloud,

Additional knowledge - Outreach, lean data, gainsight

Experience – 4+ years

Location – Hybrid for Pune / Mumbai / Bangalore/ Remote available for other locations

Shift Timing – UST 8 am EST to 5 PM EST (6:30 PM – 3:30 AM)

Working Conditions

:• Onsite/Hybrid/Remote depending on locatio

n• 0-10% travel may be require

dFor more information, please go to www.connectwise.com/careers

The statements above are intended to describe the general nature and level of work being performed by peopl

eassigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enabl

eindividuals with disabilities to perform the essential function