Customer Success Manager B2B SAAS I Early stage startup

About the Role:\nAs a Customer Success Manager , you will partner cross-functionally with Product, Marketing, and Sales to drive customer value, retention, and revenue growth across key accounts. You will work closely with some of the most complex and high-impact customers, helping them successfully adopt and leverage the platform’s full suite of products and features.\n\nYou will succeed in this role if you are an organized, proactive self-starter who understands customer lifecycle management, can build strong stakeholder relationships, and can clearly articulate value to both technical and business audiences.\n\nYour responsibilities will be,\n%CF; Drive customer retention and account growth by ensuring consistent value realization\n%CF; Own adoption and engagement metrics , ensuring customers fully utilize the platform\n%CF; Identify and execute upsell and cross-sell opportunities through strategic solutioning\n%CF; Build strong relationships with key stakeholders and decision-makers across customer organizations\n%CF; Act as the voice of the customer , sharing actionable feedback with Product and Marketing teams\n%CF; Partner with Sales for seamless account expansion and renewal strategies\n%CF; Develop and execute account plans to grow revenue within existing customers\n%CF; Conduct regular business reviews, product demos, and strategic discussions with clients\n%CF; Troubleshoot challenges and proactively drive customer satisfaction and success outcomes\n%CF; Work autonomously to manage and grow your portfolio in the India market, including travel as required\n%CF; Ensure every customer interaction delivers a high-quality, consultative experience , regardless of deal size