Retention Head - North

You’ll have the space to experiment, the freedom to move with velocity, and the mandate to make bold, user-first decisions – every single day.\nThe vibe? Think less hierarchy, more momentum. Everyone has a seat at the table and a shot to build something that lasts.\n\nBe part of a team that’s scaling sustainably, thinking big, and building for the next billion.\n\nWhy You'll Love Working at Angel One!\n\nTech Systems that run at Scale: From AI to real-time data infra, you’ll work on tech that’s ahead of the curve and solve problems that truly matter.\nBuild one of India’s Leading Fintech Platform: We’re not just disrupting finance – we’re shaping how billion Indians access wealth.\nOwn It.

Drive It. Scale It: You’ll have the freedom to lead, the resources to build, and the opportunity to leave your mark.\nEmpowered Growth: We invest in your growth and empower you to explore your full potential.\nExceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.\n\nJob Title: Retention Head – North (Authorised Partner Service)\n\nLocation: Delhi\n\nWhat you will do:\n\nThe Retention Head will be responsible for driving revenue growth, ensuring partner retention, and delivering a superior service experience for Authorized Partners (APs) / Franchisees in the assigned region. The role requires meeting revenue targets, proactively engaging APs, and ensuring they receive the highest level of support to maximize their business potential.\n\nKey Responsibilities:\n\nRevenue Generation & Business Growth\nOwn and achieve assigned revenue targets by increasing business from existing APs.\nDrive consistent growth in trading volumes and revenue contribution from the AP network.\nWork closely with APs to unlock business potential, ensuring higher productivity and profitability.\nSupport and guide APs in effectively cross-selling financial products (insurance, mutual funds, etc.) to their customers, helping them enhance their revenue potential.\nContinuously analyse revenue trends and take corrective actions to improve financial performance.\n\nPartner Retention & Engagement\nDevelop and execute strategies to retain high-value APs and minimize attrition.\nStrengthen relationships with APs through regular engagement, business support, and performance reviews.\nIdentify at-risk partners and implement proactive interventions to retain them.\n\nService Excellence & Partner Support\nEnsure the highest level of service delivery to APs, addressing their concerns efficiently.\nWork closely with internal teams to streamline onboarding, payouts, operational support, and issue resolution.\nAct as point of contact for APs, ensuring a seamless experience and strong long-term relationships.\n\nCompetitive Intelligence & Risk Mitigation\nMonitor competitor activities and ensure APs remain committed to the company.\nDevelop counter-strategies, including incentive structures and service enhancements, to prevent AP migration.\nAnalyse reasons for AP attrition and implement measures to improve retention.\n\nPerformance Monitoring & Reporting\nTrack and analyse partner retention rates, revenue growth, and service quality metrics.\nProvide regular business reports and actionable insights to the National Head – Retention.\nImplement data-driven strategies to improve overall business performance in the assigned region.\n\nRegulatory & Compliance Adherence\nEnsure strict adherence to regulatory and procedural compliance, ensuring that all APs operate in line with SEBI, IRDAI, and other relevant regulatory guidelines, industry standards, and company policies.\nWork closely with internal teams to address any regulatory concerns and proactively identify and mitigate compliance risks to maintain the company's integrity and minimize exposure to legal or financial penalties.\n\nWho you are:\nExperience: 10-15 years in Broking/Wealth/Financial Services, with expertise in Broking or cross selling broking in banks or wealth with partnership management or B2B.\nProven track record of achieving business and revenue targets.\nStrong ability to deliver a high-quality partner experience.\nDeep understanding of equity, derivatives, and financial products.\nExperience in managing teams and working with multiple stakeholders.\nAbility to build strong partner relationships and resolve\nconcerns effectively.\nData-driven approach to decision-making and on-ground execution.\nFluency in English, Hindi, and the regional language is preferred.\n\nAt Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).\n\nAs an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.\n\nWe believe that everyone's unique experiences and viewpoints make us stronger together.\n\nCome and be a part of #OneSpace*, where your individuality is celebrated and embraced.