L2 Cloud Operations Engineer

About The Job:

• As an L2 Cloud Operations Engineer, you will play a pivotal role in ensuring the seamless operation, optimization, and continuous improvement of enterprise-grade cloud infrastructure spanning Microsoft Azure and Client Web Services (AWS).
• This position serves as a primary escalation point for complex cloud incidents, driving automation and service excellence across hybrid and multi-cloud environments, and directly supporting critical business objectives.

Essential Job Functions:
Cloud Infrastructure & Operations

• Monitor, manage, and optimize workloads across Azure and AWS platforms.
• Perform capacity planning, resource provisioning, and infrastructure scaling.
• Manage virtual machines, containers (AKS/EKS), serverless functions, and storage services.
• Administer cloud networking components: VNets, VPCs, load balancers, DNS, and VPN gateways.
• Maintain cloud cost optimization strategies and enforce budget tagging policies

• Act as the primary escalation point (L2) for cloud infrastructure incidents.
• Conduct root cause analysis and publish post-incident reports with corrective actions.
• Ensure adherence to SLA/SLO targets and drive measurable improvements in MTTR.
• Collaborate with NOC, DevOps, and security teams during major incidents and change windows.
• Participate in on-call rotations supporting critical cloud infrastructure.

• Develop and maintain Infrastructure as Code (IaC) using Terraform, ARM templates, or CloudFormation.
• Automate operational tasks using Python, PowerShell, Bash, or cloud CLI tools.
• Integrate cloud operations into CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins).
• Create and maintain runbooks, SOPs, and automation playbooks.

• Enforce cloud security best practices (IAM, RBAC, MFA, encryption, network segmentation).
• Conduct vulnerability assessments and ensure compliance with SOC 2, ISO 27001, or CIS benchmarks.
• Manage cloud security tools such as Microsoft Defender for Cloud, AWS Security Hub, and GuardDuty.
• Support audit readiness and assist in governance policy enforcement.

• Configure and manage monitoring solutions (Azure Monitor, CloudWatch, Datadog, Grafana, Splunk).
• Define alerting thresholds, dashboards, and escalation workflows.
• Analyze logs and telemetry data for performance tuning and anomaly detection.

Qualifications:

• 5–7 years’ experience in cloud operations, infrastructure engineering, or systems administration.
• Strong hands-on expertise with core Azure services: VMs, AKS, App Services, Azure SQL, Blob Storage, VNet, Azure AD, Azure Monitor.
• Strong hands-on expertise with core AWS services: EC2, S3, RDS, Lambda, EKS, VPC, CloudFront, IAM, Route 53.
• Proficiency with Infrastructure as Code tools: Terraform, ARM Templates, CloudFormation.
• Scripting skills in Python, PowerShell, Bash, Azure CLI, or AWS CLI.
• Experience with ITSM platforms (e.g., ServiceNow) and ITIL-aligned processes.
• Solid understanding of networking fundamentals: TCP/IP, DNS, HTTP/S, BGP, SSL/TLS, firewall rules.
• Hands-on experience with Docker and Kubernetes (AKS/EKS).
• Strong analytical, communication, and documentation skills.

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• AWS Certified SysOps Administrator – Associate
• HashiCorp Certified: Terraform Associate
• ITIL Foundation v4
• Microsoft Certified: Azure Solutions Architect Expert
• Certified Kubernetes Administrator (CKA)
• AWS Certified Solutions Architect – Associate
• Azure DevOps Engineer Expert (AZ-400)

• Experience designing and operating multi-cloud or hybrid cloud architectures.
• Familiarity with FinOps practices and cloud cost governance frameworks.
• Exposure to service mesh technologies.
• Knowledge of managed database services: Cosmos DB, Aurora, DynamoDB.
• Experience with chaos engineering, resiliency testing, or disaster recovery drills.